Identify gaps in IT coverage and work your team could hand over
Eight questions for IT leads and directors on ownership, absence cover, specialist escalation and the maintenance backlog. See where the gaps are in two minutes.
Where are the gaps in your IT coverage?
Quick answer
IT coverage gaps usually show up in the same places: critical systems without a named owner, no cover when the main IT person is away, no out-of-hours response, no specialist to escalate security or Microsoft 365 problems to, updates and backups nobody follows up, a growing maintenance backlog, and routine work (starters, leavers, laptop set-up) that lives in one person's head. Those are also the pieces most easily handed to a co-managed partner while your team keeps ownership of the rest.
How the review works
Answer eight questions
Yes, no or not sure. "Not sure" is a useful answer: it usually means nobody owns the question.
See the gaps
Each gap comes with why it matters and whether it is the kind of work that is easy to hand over.
Agree what to hand over
Nayim goes through your answers on a 20-minute call, agrees the scope, and sets out what to keep in-house and what could be handed over.
What the questions cover
Ownership and cover
Named owners for critical systems, and cover when people are away or it is out of hours.
Specialist escalation
Somewhere to take security incidents and complex Microsoft 365 or network problems.
Backlog and routine work
Updates, backups, renewals and the starter, leaver and laptop jobs that crowd out everything else.
Co-managed or fully managed?
Most IT teams do not need replacing; they need cover for the parts that stretch them - out-of-hours incidents, absence, specialist escalation and the backlog. Co-managed IT gives you that while your team keeps ownership of the environment. If you have no in-house IT, fully managed IT starts at £25 per user a month plus Microsoft licences.
Is the call a sales call?
It is a review first. Nayim goes through your answers, tells you which gaps matter for your business and what closing them involves, whoever ends up doing it. If AMVIA is a fit, you get a fixed price within 4 hours.
Rather just talk it through?
Call Nayim on 0333 733 8050 to talk through cover, escalation and the backlog.
IT support review questions
An arrangement where an external provider covers agreed parts of IT - for example out-of-hours incidents, absence cover, specialist escalation or routine maintenance - while your own team keeps ownership of the environment and the rest of the work.
A written one. AMVIA commits to a 30-minute response on urgent issues, 24/7 including out of hours.
The eight questions take about two minutes. The call with Nayim takes 20 minutes.
Fully managed IT from AMVIA starts at £25 per user per month plus Microsoft licences. Co-managed IT is priced on the scope you hand over, and you get a fixed price within 4 hours.