Cyber Incident Response Service for UK Businesses

What does AMVIA's incident response service include?

Our incident response service covers the full lifecycle of a breach: rapid containment, forensic investigation, system recovery and regulatory guidance. You get a single team that stops the attack, works out what happened, gets you running again and documents everything your insurer and the regulator will ask for.

• 24/7 containment — critical incidents responded to within one hour, any time of day, by analysts in our Sheffield SOC.
• Forensic investigation — root-cause analysis of how the breach occurred, what was affected and which data was exposed.
• System recovery — structured restoration from clean backups and verified images, validated at each stage.
• Regulatory guidance — ICO notification, Action Fraud reporting and communication with affected parties.
• Post-incident hardening — additional controls to stop recurrence, plus a detailed written incident report.

How does the incident response process work?

The process runs through five defined stages, from your first call to a hardened environment. Each stage preserves evidence while limiting damage, so you recover faster and keep the documentation an insurer or the ICO will require. Nothing is improvised under pressure.

This sits alongside our managed detection and response and 24/7 security monitoring services, so detection and response are handled by the same team.

Why do UK SMEs need a cyber incident response plan?

Because attacks are now routine, not rare. 43% of UK businesses experienced a cyber breach or attack in the past year (DSIT Cyber Security Breaches Survey 2025). An incident response plan defines roles, communication and technical steps before the crisis, so your team acts decisively instead of improvising while data leaves the building.

The financial stakes are severe. The global median ransom demand was about $1.32 million (~£1.04m) in 2025, down 34% year on year (Sophos), and 19,000 UK businesses were hit by ransomware in 2025 (Sophos State of Ransomware 2025). Organisations with a tested plan consistently recover faster, and at lower cost, than those responding ad hoc. Our penetration testing service helps you find the gaps before an attacker does.

What are your legal obligations after a data breach?

Under UK GDPR you must notify the Information Commissioner's Office within 72 hours if a breach poses a risk to individuals' rights and freedoms, and affected individuals must be told if the risk is high. AMVIA manages breach assessment, ICO notification drafting and communication with affected parties, and advises on Action Fraud reporting — so you meet every deadline while still containing the attack.

The National Cyber Security Centre recommends a tested response plan as a baseline control for every organisation, not just large enterprises.

In-house vs managed incident response

Most UK SMEs cannot staff a 24/7 forensic capability in-house. A managed retainer gives you that capability on demand, with a team that already knows your environment.

How much does incident response cost?

Pricing depends on whether you engage ad hoc or on a retainer. Retainer agreements typically run from £350 to £750 per month (typical UK 2026 range for an SME IR retainer) and guarantee priority response with defined SLAs, a pre-built playbook, regular plan reviews and tabletop exercises. Pre-engagement significantly cuts the time between detection and effective containment.

Why choose AMVIA for incident response?

AMVIA holds Cyber Essentials Plus certification and Microsoft Solutions Partner status, and our engineering and support team operates from Sheffield. We manage IT and security for 1,200+ UK businesses across legal, finance, healthcare and professional services. One provider, security-first, Microsoft-certified — so when an incident hits, you call one number, not five.