Managed IT Support Built for Growing UK Businesses

This is a core service within our managed IT support pillar, built specifically for UK businesses with 10–500 staff who want predictable IT costs and a security baseline that holds up.

What's included in AMVIA's managed IT support?

Everything that keeps your IT working sits inside one flat monthly subscription: unlimited helpdesk, device monitoring, Microsoft 365 administration, patching and a baked-in security stack. There are no hourly rates, no surprise invoices and no per-ticket charges — you pay one predictable price per user.

• Unlimited UK helpdesk — phone, email and live chat from engineers based in Sheffield. See our unlimited IT helpdesk service for response detail.
• 24/7 proactive monitoring — RMM agents on every device flag disk health, patch status and backup failures before they cause downtime.
• Built-in security stack — Microsoft Defender for Business, email security, DNS filtering and patch management included as standard.
• Microsoft 365 management — licensing, provisioning, policy and security configuration for your whole tenancy, run by our managed Microsoft 365 team.
• Scheduled on-site visits — a dedicated engineer who knows your estate handles hardware and IT health reviews.
• Dedicated account manager — one point of contact who runs quarterly reviews and acts as your virtual IT director.

How does managed IT support work day to day?

Day to day, your team raises tickets and gets them resolved, while monitoring and patching run silently in the background. New clients move across on a structured 30-day onboarding that audits the estate, deploys agents, hardens Microsoft 365, then goes live — designed to land with zero disruption to your staff.

Onboarding follows five steps:

1. Discovery & audit — we document devices, licences, cloud services, network topology and security posture. 2. Agent deployment — RMM and security agents roll out silently; first backup is completed and verified. 3. Security hardening — Conditional Access applied, MFA enabled for all users, email security configured, gaps remediated. 4. Team introduction — staff learn how to raise tickets and get a short security-awareness walkthrough. 5. Business as usual — the full service goes live and your account manager books your first quarterly review.

For continuity planning beyond day-to-day support, pair this with our business continuity service.

Why do UK SMEs need managed IT support?

Smaller businesses carry the same cyber risk as large ones but rarely have the in-house cover to manage it. The UK government's Cyber Security Breaches Survey 2025 found 43% of UK businesses had experienced a cyber breach or attack in the prior 12 months (gov.uk, 2025). Managed IT folds prevention, monitoring and recovery into one accountable contract rather than reactive break-fix.

The case is straightforward:

• Risk — unpatched devices and unconfigured Microsoft 365 tenants are the common entry points the NCSC warns SMEs about.
• Cost control — flat per-user pricing removes unpredictable hourly bills.
• Continuity — monitoring and verified backups mean failures are caught early, not discovered during an outage.

In-house IT vs managed IT support: which fits an SME?

For most 10–500-staff businesses, a managed service costs less than a single in-house hire while covering more hours, more skills and a defined SLA. The table below sets out the practical trade-offs.

How much does managed IT support cost?

AMVIA's managed IT plans start from £25 per user per month, scaling with the level of security, on-site support and out-of-hours cover you need. Every plan includes unlimited helpdesk tickets, so your cost stays predictable whatever the volume. Typical UK fully-managed IT support sits around £25–£65 per user per month across the wider market.

Microsoft 365 licences are billed on top at Microsoft's published UK list prices (microsoft.com/en-gb):

For a full per-user breakdown, see our IT support pricing guide. Need more security depth without giving up your internal team? Our co-managed IT option layers AMVIA alongside an existing IT person.

What results does AMVIA deliver?

AMVIA manages IT and security for 1,200+ UK businesses across legal, finance, healthcare and professional services. We hold Cyber Essentials Plus certification and Microsoft Solutions Partner status, and we publish our operational metrics rather than hide them.

• Under 1 hour — guaranteed first response to P1 critical incidents, with a 2-hour target for all other tickets.
• 99.97% — average uptime delivered across our managed client base in 2024.
• 97% — first-contact resolution rate, issues closed on the first call.
• £0 — surprise overage charges, because pricing is flat-rate.

Security tooling across all of this is Microsoft-first: endpoint protection runs on Microsoft Defender for Business, monitored by AMVIA. One provider. Security-first. Microsoft-certified.