Question 1

What makes AMVIA different from major providers like BT or Virgin Media Business?

Accepted Answer

AMVIA provides direct access to UK-based technical experts who answer in under 90 seconds with a no voicemail policy. Unlike major providers that route customers through automated systems and offshore call centres, you speak immediately to specialists who understand your infrastructure and resolve issues on the first call. Your named account manager provides strategic guidance rather than scripted responses, with transparent SLAs backed by automatic financial credits when performance targets aren't met.

Question 2

How quickly can AMVIA deploy new connectivity services?

Accepted Answer

Standard business broadband and VoIP deployments complete within sub-24-hour timeframes for many installations. Leased line deployments vary by location and circuit type, typically ranging from 30-90 days depending on whether fibre infrastructure already reaches your premises. AMVIA provides clear implementation timelines during the quoting process with regular progress updates.

Question 3

What happens if my connectivity fails?

Accepted Answer

99.9% uptime SLAs guarantee reliability, with automatic service credits when targets aren't met. AMVIA's 24/7 proactive monitoring identifies issues before they impact operations, with UK-based engineers responding immediately to service-affecting incidents. For business-critical operations, redundant connectivity solutions with automatic failover to secondary connections ensure continuity even during primary circuit disruptions.

Question 4

Can AMVIA support multi-site businesses?

Accepted Answer

SD-WAN solutions connect multiple UK locations with intelligent traffic routing, centralised management, and consistent performance across your entire organisation. Whether you operate from 2 sites or 200, AMVIA designs unified connectivity infrastructure that scales with your business, with single billing and one point of contact for all locations.

Question 5

How does AMVIA pricing compare to major providers?

Accepted Answer

AMVIA's vendor consolidation approach typically delivers 20-30% total cost reduction compared to managing multiple suppliers. You receive transparent pricing without hidden costs, with detailed quotes covering installation, hardware, support, and SLA guarantees. Enterprise-grade leased line connectivity costs less than £10 per day for many deployments.