Business Phone and Broadband: One Bill, One SLA, No Finger-Pointing

Why phone and broadband stopped being separate purchases

Two reasons, one technical and one practical. Technically, the PSTN switch-off (31 January 2027) turns every business phone line into a broadband product — after the analogue network retires, your calls travel over an internet connection whether you plan it or not, so the quality of your phone system becomes a property of your connectivity. Practically, split provision is where service quality goes to die: when calls crackle, the phone provider blames the circuit, the ISP blames the phone platform, and you're the unpaid project manager between them. A bundle isn't a discount mechanism — it's an accountability mechanism that happens to also cost less to run.

What the bundle costs

The components carry AMVIA's published floors: full-fibre business broadband from £29/month, hosted VoIP from £5.95 per user per month with UK landline and mobile calls included, and leased lines from £69/month where call volumes or uptime justify the SLA. The bundle is priced from those component floors — there is deliberately no separate bundle rate to decode — with the exact figure depending on your postcode's networks, user count, handset choices and whether call recording or Teams integration is in scope. As with every price we publish, these are honest floors on spec-dependent ranges — the number you'll actually pay arrives with the per-address quote, not after signature.

Broadband bundle or leased line bundle?

The £29 broadband tier carries a small office's calls comfortably — hosted VoIP uses roughly 100Kbps per concurrent call, so bandwidth is rarely the constraint. What moves businesses to the leased line bundle is everything around the bandwidth: an SLA with fix times when the phones are the business, symmetric capacity when heavy uploads share the wire with calls, and QoS on an uncontended circuit when call quality can't be a lottery at 2pm. The honest threshold: if an hour of dead phones has a cost you can name, bundle on a leased line; if not, bundle on broadband and spend the difference elsewhere. Our leased line vs broadband guide walks the decision in full.

Teams Phone changes the bundle question

If your business already runs on Microsoft Teams, the phone half of the bundle can be Teams Phone rather than a separate VoIP platform — real business numbers inside the app your staff already use, via Operator Connect or Direct Routing. The connectivity half of the decision doesn't change: Teams calls ride the same circuit and deserve the same QoS engineering. For businesses not standardised on Teams, the cloud phone system remains the flexible default, and the two can coexist during a transition.

Comparing bundles honestly (including against ours)

Four questions cut through any bundle brochure, ours included. Does the voice platform carry per-user pricing you can see, or a "from" price that only survives until the second user? Is the connectivity quoted across networks, or defaulted to whichever the provider resells? Who owns call quality contractually when both halves come from one place — is there an SLA, and what does it commit to? And what happens at renewal, when bundle discounts traditionally evaporate? For contrast, our review of Virgin's business broadband and phone bundles applies the same questions to a major alternative. Ask them of us and the answers are: published per-user pricing, carrier-compared circuits, one published SLA covering both, and renewal pricing that doesn't rely on you forgetting to check.