Your Microsoft 365 environment isn't managing itself—and that's costing you time, security, and competitive advantage. Connect with real experts on the first call - skip the phone menus and speak directly to AMVIA on 0333 733 8050
trusted by SMEs as well as the world's largest brands
But here's what most UK businesses discover: Microsoft provides the platform, yet you're responsible for configuration, security, user management, compliance, and ongoing optimisation. Without expert management, you're exposed to security gaps, productivity drains, and missed ROI on your £16.90-per-user monthly investment.
AMVIA's Microsoft 365 managed services eliminate these risks. You gain direct access to UK-based Microsoft-certified experts who proactively monitor, secure, and optimise your entire Microsoft 365 environment—from Exchange Online and SharePoint to Teams, OneDrive, and Azure AD. This means 99.9% uptime backed by financial SLAs, sub-90-second expert response times, and transparent pricing with zero hidden costs.
The result? Your IT team reclaims 10+ hours monthly to focus on strategic initiatives whilst your organisation achieves 20-30% total cost reduction through vendor consolidation and efficiency gains. You speak to real experts within 90 seconds (0333 733 8050)—never voicemail—because your business can't wait hours when Microsoft 365 issues threaten productivity.
Microsoft 365 managed services provide comprehensive administration, security, support, and optimisation of your entire Microsoft 365 environment through external experts. Rather than relying solely on internal IT resources to manage complex cloud infrastructure, you partner with specialists who handle daily operations, proactive monitoring, security hardening, compliance management, and strategic guidance.
Platform Administration & Configuration
Expert management of the Microsoft 365 Admin Centre, user provisioning, license optimisation, Group Policy implementation, and tenant-wide settings. This means you eliminate wasted licenses, reduce administrative overhead by 40%, and ensure configurations align with security best practices.
Security & Compliance Management
Continuous monitoring and management of Microsoft Defender, Exchange Online Protection, Azure AD Identity Protection, Data Loss Prevention (DLP), and compliance frameworks including GDPR, Cyber Essentials, and industry-specific regulations. Your managed service provider becomes your security operations extension, detecting and remediating threats before they disrupt operations.
Proactive Monitoring & Maintenance
24/7 monitoring of service health, performance metrics, security alerts, and potential issues—with automated remediation where possible. This includes annual CIS Benchmark Reviews to minimise breach risks and quarterly feature update briefings to ensure you leverage new capabilities.
Expert User Support
Direct access to Microsoft-certified specialists for troubleshooting, issue resolution, user training, and adoption guidance. Rather than submitting tickets that disappear into queues, you speak with experts who understand your environment and resolve challenges on the first call.
Backup & Disaster Recovery
Third-party backup solutions that protect against accidental deletion, ransomware attacks, and compliance violations—because Microsoft's native retention is limited and doesn't constitute comprehensive backup. Point-in-time restoration, granular recovery, and unlimited retention ensure you can recover any data from any previous moment.
Strategic Planning & Optimisation
Quarterly reviews of your Microsoft 365 usage, license efficiency, security posture, and feature adoption—paired with strategic recommendations to maximise ROI and align technology with business objectives.
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82% of breaches involve identity compromise, yet nearly 60% of enterprises lack basic identity hygiene like enforcing MFA. Over 15% of business-critical files are at risk from oversharing and inappropriate permissions. In the first half of 2025 alone, attackers compromised 15.7 billion records worldwide—nearly double the same period in 2024, with the average breach costing £4.88 million.
Your Microsoft 365 environment is a prime target, and native security features require expert configuration to be effective. Without dedicated management, you're exposed to:
- Security Vulnerabilities Exploited Daily
- Token theft and session hijacking that bypass MFA
- OAuth app abuse through rogue Azure AD applications
- Business Email Compromise 2.0 using AI-generated fraud attempts
- Copilot security risks from overpermissioned access to sensitive data
- Ransomware and data exfiltration targeting misconfigured environments
Productivity Drains Costing Hours Weekly
Without expert optimisation, employees lose 1.5 hours weekly to inefficient collaboration workflows. That's 78 hours annually per employee—over two full working weeks of lost productivity. Multiply that across your workforce, and the opportunity cost becomes staggering.
Compliance Gaps Risking Financial Penalties
GDPR violations carry fines up to 4% of global annual revenue or £17.5 million—whichever is greater. Microsoft 365 provides compliance tools, but you're responsible for configuration, data classification, retention policies, and audit trails. Misconfigurations create exposure you won't discover until regulators do.
License Waste and Budget Inefficiency
UK businesses routinely overspend on Microsoft 365 licenses by 15-25% through poor license management, unused features, and failure to rightsize plans. You're paying for Microsoft 365 Business Premium when Business Standard would suffice—or purchasing add-ons already included in your plan.
IT Resource Constraints
Your internal IT team manages on-premises infrastructure, application support, security incidents, and user requests. Adding Microsoft 365 administration, security monitoring, and strategic optimisation overwhelms already stretched resources. For small to medium organisations, the workload may not justify full-time salary costs, making managed services more cost-effective—you only pay for work completed.
You speak directly to UK-based Microsoft-certified specialists within 90 seconds—day or night (0333 733 8050). No phone trees. No offshore call centres. No escalation queues. Your named account manager understands your business, your Microsoft 365 configuration, and your strategic objectives. This means first-call resolution, not ticket number assignments.
When your SharePoint site experiences permission errors during a critical client presentation, or Teams calling fails organisation-wide, or ransomware threatens Exchange Online mailboxes—you need expertise immediately. AMVIA delivers it.
99.9% Uptime SLA with Financial Backing
Your Microsoft 365 environment operates with guaranteed 99.9% uptime backed by automatic financial credits when SLAs are missed—no claims process required. This translates to maximum 8.76 hours of downtime annually. Miss that commitment? You receive compensation automatically, because AMVIA's reliability is contractual, not aspirational.
Compare this to providers offering vague "best effort" support or SLAs without financial penalties. When your business depends on Microsoft 365 for email, collaboration, file storage, and unified communications, uptime isn't negotiable.
Transparent Pricing with Zero Hidden Costs
You receive clear, itemised pricing for every service component—Microsoft 365 licenses, managed service fees, backup solutions, and security add-ons. No surprise invoices. No opaque bundling. No "consulting fees" appearing after implementation. AMVIA's pricing model is straightforward: you know exactly what you're paying and what you're receiving.
UK managed service pricing for Microsoft 365 typically ranges from £30-£60 per user monthly depending on support level, with basic tiers starting at £35 and advanced security packages reaching £50+. AMVIA structures pricing transparently across support tiers, allowing you to select the service level matching your risk tolerance and budget.
Proactive Management, Not Reactive Firefighting
AMVIA monitors your Microsoft 365 environment continuously—identifying potential issues before they impact operations. Unusual login attempts from unfamiliar locations? Automatically investigated. SharePoint storage approaching capacity? Proactively addressed. Security patches requiring deployment? Applied during maintenance windows you approve.
This proactive approach prevents 80% of issues that would otherwise generate support tickets, reducing IT burden and minimising disruption. You don't discover problems when users complain—you prevent them entirely.
Comprehensive Backup Beyond Microsoft's Native Retention
Microsoft recommends that you undertake backup actions yourself—their native retention doesn't protect against all data loss scenarios. AMVIA implements third-party backup solutions providing:
- Point-in-time restoration to recover data from any previous moment, not just Microsoft's limited recycle bin timeframes
- Granular recovery for individual emails, files, or SharePoint items without full-data restoration
- Unlimited retention meeting compliance requirements and eliminating "gone forever" scenarios
- Ransomware protection with immutable backups that can't be encrypted or deleted by attackers
This backup strategy follows the 3-2-1 rule: three backup copies, stored on two different media types, with one copy offsite. When accidental deletion, malicious encryption, or compliance audits require historical data, you recover it—quickly and completely.
Microsoft 365 provides security tools—but you're responsible for configuration, monitoring, and response. AMVIA transforms native security capabilities into active protection:
Microsoft Defender for Business
Enterprise-grade endpoint protection detecting and responding to ransomware, malware, and sophisticated threats. Automated investigation and remediation reduce manual IT workload whilst providing continuous threat monitoring.
Data Loss Prevention (DLP)
Policies preventing sensitive information from leaving your organisation through email, Teams chat, SharePoint sharing, or OneDrive links. Credit card numbers, National Insurance numbers, confidential project data—DLP identifies and blocks inappropriate sharing.
Information Protection and Classification
Automated data classification applying sensitivity labels to documents and emails. Confidential information receives encryption, access restrictions, and audit logging—regardless of where users share it.
Compliance Manager and Auditing
Continuous compliance assessment against regulatory frameworks including GDPR, ISO 27001, HIPAA, and industry-specific requirements. Built-in audit logging captures every action for regulatory investigations and internal reviews.
Security Awareness Training
Phishing simulation campaigns and security awareness training ensuring users recognise social engineering attempts, suspicious links, and fraud tactics. Educated users become your first line of defence.
Speak Directly to Our UK-Based Technical Team - Call 0333 733 8050 now and experience what it's like when a real expert answers immediately—no voicemail, no hold music, no automated menus.
Email represents your primary business communication channel—and email issues cause immediate, visible disruption. AMVIA manages your Exchange Online environment to deliver 99.9% email availability with enterprise-grade security:
Anti-Spam and Anti-Malware Protection
Multi-layered, real-time filtering eliminating threats before they reach corporate firewalls. Separate outbound delivery pools protect your IP reputation. Financially-backed SLAs include protection from 100% of known viruses and 99% of spam.
User provisioning, shared mailbox configuration, distribution group management, mailbox size monitoring, and archiving policies. You eliminate "mailbox full" scenarios and optimise storage costs through strategic archiving.
Advanced Threat Protection
Microsoft Defender for Office 365 integration providing Safe Links, Safe Attachments, anti-phishing policies, and impersonation protection. Malicious URLs are rewritten and scanned in real-time; attachments execute in isolated sandboxes before delivery.
Near real-time reporting and message trace capabilities providing visibility into email flows, delivery status, and security incidents. When executives ask "Did this email send?" or regulators demand audit trails, you answer definitively.
Email Continuity During Outages
Automatic email queuing when destination servers become unavailable, ensuring zero message loss during disruptions.
SharePoint and OneDrive transform how teams collaborate on documents—but misconfigured permissions and unmanaged sharing create security exposure and compliance violations. AMVIA optimises these platforms for productivity whilst maintaining governance:
Document Library Management
Structured document libraries with metadata tagging, version control, content approval workflows, and retention policies. Teams find documents through robust search rather than navigating chaotic folder structures.
Site-level, library-level, and item-level permissions ensuring users access only appropriate content. Regular permission audits identify and remediate oversharing, stale access rights, and compliance gaps.
SharePoint Site Provisioning
Department sites, project workspaces, team sites, and communication hubs configured to organisational standards with consistent branding, navigation, and governance.
Personal cloud storage for each user with 1TB capacity, seamless synchronisation across devices, and integration with Office applications. Files remain accessible offline; changes sync automatically when connectivity restores.
Collaboration Best Practices Implementation
Co-authoring enablement, external sharing policies, guest access management, and Teams integration. Multiple users edit documents simultaneously; changes save automatically to prevent version conflicts.
Explore more real-world case studies to see how AMVIA delivers long-term impact, reliable connectivity, and client success across UK industries.
Teams consolidates chat, video conferencing, calling, and file collaboration in a single interface your workforce already uses. AMVIA ensures Teams deployments deliver on unified communications promises:
Teams Phone with Direct Routing
Transform Teams into your complete phone system using Direct Routing to connect existing telephony infrastructure or new PSTN providers. This delivers up to 50% cost savings versus Microsoft Calling Plans whilst providing greater flexibility, existing discount preservation, and PBX feature parity.
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- Cost efficiency through provider choice and competitive negotiations
- Business continuity with calls accessible from any location—office, home, or mobile
- Scalability to add users and devices as business expands
- Advanced call statistics for informed decision-making and cost allocation
- Seamless management through single Teams interface
Teams rollout planning, user provisioning, policy implementation, meeting room setup, and integration with existing systems. Your Teams environment launches smoothly, adoption accelerates quickly.
Ongoing Optimisation
Call quality monitoring, usage analytics, governance policy enforcement, and feature enablement as Microsoft releases updates. You leverage Teams' evolving capabilities without dedicated internal expertise.
Single Sign-On (SSO) Implementation
Users authenticate once to Azure AD and gain access to all authorised applications—Microsoft 365, line-of-business systems, and third-party SaaS tools—without repeated credential prompts.
Multi-Factor Authentication (MFA) Enforcement
Mandatory MFA for all users, administrators, and privileged accounts—because password-only authentication invites compromise. Users verify identity through mobile app approval, SMS codes, or hardware tokens.
Granular access controls based on user risk, device compliance, location, and application sensitivity. High-risk sign-ins trigger additional verification; non-compliant devices receive limited access; access from unfamiliar locations prompts investigation.
Identity Protection and Threat Detection
Machine learning algorithms detect suspicious activities and potential breaches—impossible travel, anonymous IP usage, leaked credentials, unusual sign-in patterns. Automated responses block compromised accounts before damage occurs.
Guest Access Management
Secure external collaboration through guest accounts with limited permissions, time-bound access, and comprehensive audit trails. Partners and clients access shared resources without compromising internal security.
Your Microsoft 365 journey begins with comprehensive tenant auditing:
Current State Documentation
We map your existing Microsoft 365 configuration, license allocation, security settings, compliance status, integration points, and user adoption patterns.
Security Posture Evaluation
Vulnerability assessment identifying misconfigurations, permission sprawl, missing security controls, and compliance gaps. You receive prioritised remediation recommendations addressing highest-risk exposures first.
License Optimisation Analysis
Review of current license assignments versus actual usage patterns, identifying opportunities to rightsize plans, eliminate waste, and reduce costs by 15-25%.
Business Requirements Alignment
Collaborative sessions with IT leadership, operations teams, and key stakeholders to understand business objectives, compliance requirements, growth plans, and success metrics.
AMVIA implements optimised Microsoft 365 configuration:
Security Hardening
MFA enforcement, conditional access policies, DLP rules, information protection labels, and threat protection activation. Your environment transitions from vulnerable to secured.
User Provisioning and Migration
Seamless migration from legacy email systems, on-premises file servers, or previous cloud platforms. Zero-downtime migration planning ensures business continuity—users experience minimal disruption whilst data transfers securely.
SharePoint and Teams Structure
Department sites, team workspaces, document libraries, and Teams channels configured to organisational standards with appropriate permissions and governance policies.
Backup Implementation
Third-party backup solution deployment protecting Exchange mailboxes, SharePoint sites, OneDrive files, and Teams data. Initial full backups complete; incremental backups commence on automated schedules.
Technology succeeds only when users adopt it:
End-User Training
Role-based training sessions teaching employees how to leverage Teams for collaboration, SharePoint for document management, OneDrive for file synchronisation, and security features for threat prevention.
Administrator Handover
Knowledge transfer to your internal IT team covering daily operations, common troubleshooting scenarios, escalation procedures, and administrative tools access.
Adoption Resources
Quick reference guides, video tutorials, FAQ documentation, and internal champions programme accelerating adoption and reducing support requests.
Your managed service partnership delivers continuous value:
24/7 Proactive Monitoring
Continuous monitoring of service health, security alerts, performance metrics, and usage patterns—with automated remediation where possible and expert intervention when required.
Monthly Reporting
Comprehensive reports detailing security incidents investigated, support requests resolved, license usage, backup status, and optimisation recommendations implemented.
Quarterly Business Reviews
Strategic sessions with IT leadership reviewing Microsoft 365 ROI, feature adoption, security posture evolution, compliance status, and alignment with business objectives.
Feature Enablement
As Microsoft releases new capabilities—Copilot enhancements, security improvements, collaboration features—AMVIA evaluates relevance to your business and implements those delivering value.
Understanding Managed Services Cost Structure
UK managed service providers structure Microsoft 365 pricing across several components:
Microsoft 365 License Costs
- Business Basic: £4.60 per user/month—web and mobile apps, 1TB OneDrive, Teams, Exchange
- Business Standard: £9.60 per user/month—desktop Office apps, advanced Teams features
- Business Premium: £16.90 per user/month—advanced security, device management, compliance tools
Managed Service Fees
- Basic Support: £30-£40 per user/month—monitoring, patch management, remote support
- Advanced Support: £40-£50 per user/month—proactive management, security monitoring, backup
- Premium Support: £50-£65 per user/month—24/7 SOC, advanced threat response, strategic consulting
Add-On Services
- Microsoft 365 Backup: £4-£10 per user/month—third-party backup exceeding native retention
- Advanced Security: £20-£30 per user/month—24/7 SOC, threat hunting, incident response
- Copilot Licensing: Additional per-user fee for AI-powered productivity features
Self-managing Microsoft 365 creates hidden costs:
Single ransomware incident recovery averages £4.88 million including downtime, data loss, remediation, and reputational damage—far exceeding annual managed service investment.
GDPR fines reach 4% of global annual revenue—potentially millions for midsize enterprises—making proactive compliance management essential.
1.5 hours weekly productivity drain per employee costs £5,850 annually per 100 employees (at £45.63/hour fully-burdened cost)—losses eliminated through optimisation.
AMVIA's Transparent Value Proposition
AMVIA delivers measurable ROI through:
- 20-30% total cost reduction via vendor consolidation, license optimisation, and efficiency gains
- 10+ hours monthly reclaimed by IT teams to focus on strategic initiatives versus firefighting9
- 9.9% uptime guarantee minimising productivity losses from service disruptions
- Zero hidden costs—transparent pricing without surprise invoices or consulting fees
Verify Gold-level Microsoft partnerships demonstrating deep technical expertise, proven implementation experience, and direct Microsoft support access. Microsoft Gold partners maintain:
- Minimum customer satisfaction ratings and retention metrics
- Microsoft-certified engineers across specialisation areas
- Access to Microsoft Premier Support reducing SLA response times
- Early access to new features and dedicated technical resources
Service Level Agreements with Financial Backing
Demand SLAs including:
- Defined uptime guarantees (99.9% minimum) with automatic financial credits for missed commitments
- Support response times specifying initial response and resolution timeframes by severity
- Security incident response detailing investigation, containment, and remediation obligations
Avoid providers offering "best effort" support or SLAs without financial penalties—words without consequences provide no protection.
Evaluate providers' security capabilities:
- Security certifications: Cyber Essentials Plus, ISO 27001, SOC 2
- Compliance experience: GDPR, industry-specific regulations relevant to your sector
- Threat response capabilities: 24/7 Security Operations Centre, incident response procedures
- Security awareness training: User education programmes reducing social engineering risks
Backup and Disaster Recovery Capabilities
Confirm backup solutions provide:
- Unlimited retention exceeding Microsoft's native capabilities
- Point-in-time restoration enabling recovery from any previous moment
- Granular recovery options for individual items without full restoration
- Ransomware protection through immutable, isolated backup copies
Prioritise providers offering:
Demand clarity on:
You've invested in Microsoft 365 to enable collaboration, remote work, and cloud productivity. Yet without expert management, you're exposed to security threats, compliance gaps, productivity drains, and license waste—whilst your IT team drowns in administrative tasks instead of driving strategic initiatives.
AMVIA eliminates these challenges through comprehensive Microsoft 365 managed services delivering:
Expertise that answers immediately: Your challenges can't wait hours for callback scheduling or ticket escalation. You speak directly with UK-based Microsoft specialists within 90 seconds—experts who understand your environment and resolve issues on the first call.
Accountability through transparency: Vague "best effort" support offers no protection. AMVIA's 99.9% uptime SLA carries automatic financial penalties when missed—because your business continuity demands contractual accountability, not aspirational promises.
Partnership that eliminates vendor sprawl: Consolidate connectivity, VoIP, Microsoft 365, and cybersecurity under single vendor management—reclaiming 10+ hours monthly your IT team currently wastes coordinating multiple providers.
Strategic guidance enabling growth: Quarterly business reviews ensure your Microsoft 365 investment aligns with business objectives, new capabilities are evaluated for relevance, and optimisation opportunities are captured proactively.
Microsoft Teams Managed Services: Transform Teams into your complete unified communications platform with Direct Routing, calling optimisation, and expert deployment support.
Cybersecurity Managed Services: Extend Microsoft Defender protection with 24/7 Security Operations Centre monitoring, threat hunting, and incident response capabilities.
Business Connectivity Solutions: Ensure Microsoft 365 performs optimally with dedicated leased lines, business fibre, and redundant connectivity eliminating cloud application latency.
Email Security Solutions: Layer advanced protection beyond Exchange Online Protection with anti-phishing, malware sandboxing, and impersonation prevention.
Business Voice & Unified Communications: Integrate Teams calling with existing telephony infrastructure, consolidate communication tools, and eliminate siloed platforms.
No, Microsoft recommends you implement your own backup solutions. Native retention policies and recycle bins provide limited protection—typically 30-90 days—but don't protect against all data loss scenarios including:
- Accidental deletion outside retention windows
- Malicious deletion by compromised accounts
- Ransomware encryption spreading through OneDrive sync
- Compliance requirements exceeding native retention periods
- Synchronisation errors causing data corruption
Third-party backup solutions provide unlimited retention, point-in-time restoration, granular recovery, and ransomware protection that Microsoft's native capabilities don't offer.
Business Standard costs £9.60 per user/month, providing desktop Office applications, Teams, Exchange, SharePoint, and OneDrive—suitable for businesses prioritising productivity tools.
Business Premium costs £16.90 per user/month, adding advanced security features including Microsoft Defender for Business, Azure AD Premium P1 (with Conditional Access and MFA), Microsoft Intune device management, and Data Loss Prevention. Premium targets businesses handling sensitive information, operating in regulated industries, or requiring comprehensive endpoint security.
If you handle customer data, financial information, or confidential business intelligence, Business Premium's security capabilities justify the additional cost—breaches cost significantly more than the £7.30/user monthly difference.
Yes, through Teams Direct Routing connecting Teams to PSTN providers. This transforms Teams into your full phone system replacing traditional PBX infrastructure whilst delivering:
- Cost savings up to 50% versus Microsoft Calling Plans through provider choice
- Flexible working with calls accessible from office, home, or mobile devices
- Advanced features: call forwarding, voicemail, conferencing, call statistics
- Seamless integration with Teams collaboration capabilities
- Scalability adding users and devices as business grows
AMVIA configures and manages Teams Direct Routing deployments, eliminating the complexity of Session Border Controllers, SIP trunks, and provider connections.
Migration duration depends on data volume, complexity, and source systems:
- Basic email migration (Exchange Online only): 1-2 weeks for 50-100 users
- Complete platform migration (Exchange, SharePoint, Teams): 4-8 weeks for 50-500 users
- Complex enterprise migration (multiple domains, hybrid infrastructure): 8-16 weeks for 500+ users
AMVIA plans migrations for zero downtime—users continue working whilst data transfers in the background. Cutover occurs during approved maintenance windows, minimising disruption.
You receive automatic financial credits without claims processes. Missed SLA commitments trigger automatic compensation because AMVIA's reliability is contractual with financial backing—not aspirational promises without consequences.
This accountability contrasts sharply with providers offering "best effort" support or SLAs without penalties—where commitments carry no teeth.
Yes, Microsoft 365 managed services scale seamlessly from 10 to 10,000+ users. Adding new employees requires simple license provisioning—no infrastructure procurement, no capacity planning, no hardware installation. Your managed service provider handles provisioning, configuration, and onboarding as headcount expands.
Cloud-based services eliminate the capacity constraints and capital expenditure cycles associated with on-premises infrastructure.
Modern Microsoft 365 threats include:
- Token theft and session hijacking: Attackers steal authentication tokens to bypass MFA
- OAuth app abuse: Rogue Azure AD applications tricking users into granting excessive permissions
- Business Email Compromise 2.0: AI-generated fraud attempts mimicking executives
- Ransomware: Encryption spreading through OneDrive synchronisation to devices
- Copilot overpermissioning: AI accessing sensitive data through inherited user permissions
82% of breaches involve identity compromise, making Azure AD management, MFA enforcement, and conditional access policies critical defences—all requiring expert configuration.